Important Information

ATOL & ABTA

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 2786). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. *The flights and flight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website.

We are also a member of ABTA (ABTA number V2359). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights) you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency. Please go to www.abta.com for a copy of the guide to ABTA’s scheme of Financial Protection

Rainbow Tours is a trading name of International Travel Connections Limited and is a member of ABTA membership number V2359. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitrations scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. Tel: 020 3117 0500 or visit ABTA’s website.

VISAS

Rainbow Tours’ visa service is brought to you by CIBT, global visa and passport professionals with over 50 years experience. CIBT will provide you with a customised application pack that includes precise, easy-to-follow instructions, requirements, and all necessary application forms needed to obtain your travel visa. A CIBT visa specialist will then individually review your application before it is submitted to an Embassy to ensure a fast, accurate and secure service. Please click here to be directed to their website.

Privacy Policy

View our full privacy policy here.

Cookies

View our full cookie policy here.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by emailing us at data@itc-uk.com or write to us at Communications Department, ITC Travel Group Ltd, Bridgetown House, Lower Bridge Street, Chester, CH1 1RU.

Payments

Rainbow is operated by International Travel Connections Ltd with the registered address, under the laws of the United Kingdom, which has an agreement with Decta for its license. Inspiring Travel, registration Number is 01030986 and its registered address is at Bridgetown House, 80 Lower Bridge Street, Chester, CH1 1RU.

The address for cardholder correspondence is Bridgetown House, 80 Lower Bridge Street, Chester, CH1 1RU.

Please see the full Rainbow Privacy Policy above.

Please see the full Rainbow cancellation and refund policy in our booking conditions here.