Sao Tomé.
Omali Lodge - great room for the first stay with lots of space. Service and restaurant good. Excursions were not as planned which didn’t matter and two of the half day trips (Monte Café and City Tour) were linked, enabling us to see more with a tour of the north plantations. Lunches were all included, and we had some great choices, but quality of vehicles was poor. However, guiding and driving all good. Felt it was the right amount of time...
Principe.
15kg luggage allowance does not include hand luggage which is not weighed or scanned. Allocated seating on the way to Principe, but free seating on return. During our stay, the flight was cancelled at least twice due to adverse weather, and we wouldn’t advocate doing what we did, and relying on the flight to get you back to Sao Tomé for a flight the same day.
Roça Sundy.... On our first night, we were told there was no all-inclusive white wine available but a chat with the manager soon sorted it out. However, it occurred again later in the week - perhaps they did not anticipate our consumption levels! R had a surprise birthday cake! The second was the excursions which have now changed to seven signature experiences being available, which are all shared. There is no choice in which order you do them, as they are scheduled by the activities manager. We were fortunate to do all ours (apart from one we decided not to do) whilst at the Roca which meant when we were at Praia Sundy, we just relaxed.
Sundy Praia - Delphine, the manager, runs a very tight ship and is constantly around (in total contrast to the Roca) and willing to sort out any issues. The accommodation is totally luxurious and over the top, and we enjoyed a surprise breakfast on the beach on our penultimate day. No wine issues here and fizz for breakfast. A great way to finish our trip.
Sao Tome .
Back to Omali for the day room, which was available from the moment we arrived, to the moment we left. It was a smaller room, but absolutely fine.
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Flight home (TAP).
Total chaos at the airport with no business class lounge, only very limited snacks available from a small outlet and no free Wi-Fi. .
We were 40 minutes late taking off and boarding was chaotic due to the volume of hand luggage with some of having to be stored in business class overhead lockers. The pilot gave the reason for delay as excess weight and said some bags had to be removed. We asked the cabin crew what this meant, and she explained that at ST, there were strict weight restrictions and that there as a number of crew were flying as passengers, it was likely that their bags would have been taken off. We suspect these were marked priority and that ours similarly marked, were taken off too, which is why they didn’t land at Heathrow (the bags of a family travelling standard, who took the same flights as us, all arrived).
There was no welcome drink before take-off, and the only drinks served were an hour into the flight with the meal. When I queried this, I was told I had water. Really poor customer service to Lisbon.
On arrival at Lisbon, we discovered the lounge is in the Schengen area, not the international area, and so we could not use it unless we cleared immigration. Bearing in mind the flight was late, we decided not to, and unfortunately there was nothing open. .
All in all, TAP was a really poor experience, even before they lost our luggage.
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